STORE POLICY

The data controllers of the personal data collected and processed through the website www.themoodistudio.com (the “Site”) or any other Moodi e-commerce platforms and stores through which we render services and operate sales in your jurisdiction are:

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Categories of Personal Data processed, legal basis and purposes of the processing

Depending on the specific services provided by the Site and used by you, on your choices and configuration of your device (with respect in particular to cookies and other trackers), the personal data concerning you collected and processed by Moodi may include: your family name, given name, e-mail address, postal address and telephone number, pictures of you (subject to your prior and explicit consent), your bank account or credit card details for the purposes of online sales, your past purchases, your purchase preferences and lifestyle interests, hobbies, profession/sector, anniversaries, navigation patterns as well as your connection logs.

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Your personal data shall be collected and processed by Moodi under the below mentioned legal bases in order fulfil the following purposes:

Legitimate interest:

- to answer questions you may sent via the “Contact us“ form or to meet any other requests from your side, including when you request back-in-stock email alerts;
- to ensure the security of your online transactions, to prevent fraud and payment defaults (see our Terms & Conditions for further information);
- to manage and optimize the customer relationship with you, including for the management of your bookings and appointments to visit our stores (online and offline);
- to anonymize your data and make statistics.

We believe that we have a legitimate interest in meeting your requests, verify and detect potential fraudulent actions and in improving your experience. We further believe that these actions are also beneficial to you since they enable you to interact with us in a more efficient and secure way.
Compliance with our legal and regulatory obligations

Performance of a contract entered with you:

- to enable you to register on our Site and create a “Your account“ personal space;
- to manage any orders that you may place online and the corresponding order deliveries as well as the applicable warranties or any queries raised by you due to the purchase of any of our products; and
- to manage your participation into promotional contests and other events, subject to the terms and conditions at stake;
Your prior and explicit consent:

- for marketing purposes: during the creation of your Moodi user account, your subscription to our newsletter or by means of our CRM cards, we will request your explicit consent to send personalized communications via email, phone, SMS, push notifications, traditional mail. You can withdraw your consent or opt out to any or all of the means of communication mentioned above at any time by contacting Moodi or using the dedicated links included in our communications. You can withdraw your consent or opt out to any or all of the means of communication mentioned above at any time by contacting Moodi or using the dedicated links included in our communications. Our newsletter / marketing communications will be personalized based on your purchase history (e.g. products purchased, date of purchase, etc.), your visits to our stores and/or combination of our Social Media Partners external databases and tools in order to manage and improve your experience as a customer and/or to offer more personalized advertising, using the categories of data mentioned above and your consumption preferences. The use and/or combination of our Social Media Partners external databases and tools intended to carry out segmented and customized marketing activities allows us to have a more detailed knowledge about your preferences in order to offer you individualized, customized and accurate advertising according to your specific product interests and your consumption habits.

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Recipients of the Personal Data

Generally, your personal data shall not be transferred or made accessible to any third party. Nevertheless,  Moodi may disclose on a need-to-know basis your personal data for the above purposes to the following recipients:

• Service Providers: We may disclose your information to service providers we have retained (as processors) to perform services on our behalf, i.e. payment platforms, logistics companies and marketing agencies. These service providers are contractually restricted from processing or disclosing your personal data except as necessary to perform services on Moodi's behalf or to comply with the applicable legal requirements; and

• Social Media Partners: Moodi may disclose, with your consent, your personal data to social media partners like Facebook, Google or Amazon to create a profile based on your preferences including the use and/or combination of external sources in order to manage the user's experience and/or to offer you more personalized advertising, using the categories of data mentioned above and your consumption preferences. The use and/or combination of our Social Media Partners external databases and tools intended to carry out segmented and customized marketing activities allows us to have a more detailed knowledge about your preferences in order to offer you individualized, customized and accurate advertising according to your specific product interests and your consumption habits. These social media partners generally operate as independent data controllers, and are responsible for their own compliance with the applicable data protection laws. You should refer to their respective privacy notices for more information on how they process personal data. You can obtain further information about the tools used by our Social Media Partners to create a profile based on your preferences in section 2 of the present Privacy Policy.

Finally, Moodi may disclose your personal data to third parties such as authorities or auditors if such disclosure is required by law, by a regulatory provision or by a court ruling, or if this disclosure is necessary to ensure the protection and defence of Moodi's rights.

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International Transfers of Personal Data

The recipients of your personal data may be located abroad, including outside the European Economic Area and/or the United Kingdom. Any transfer of your personal data outside the European Economic Area and/or the United Kingdom shall only take place subject to the execution of the European Commission Contractual Clauses or other appropriate safeguards in accordance with the applicable data protection laws and regulations.

Your rights

In accordance with applicable data protection laws and regulations, you have a right to request access to, rectification or erasure of your personal data, or restriction of processing, and to object to said processing, as well as the right to data portability to the extent applicable.

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Retention period of your Data

Moodi will not retain your personal data for longer than is necessary to fulfil the purposes for which such personal data is processed, or required or allowed by law.

Your personal data collected and processed under the “Contact us” section of the Site shall only be stored and processed throughout the duration of the management of your request. It shall be deleted thereafter.

Should you decide to create a client account, your identification personal data shall be kept for as long as your account is active and you do not close it. You may close your account at any time. Your request shall be taken into consideration immediately, or in case of any pending order, as soon as it shall have been executed in full. Should your account remain inactive for five (5) years, Moodi shall contact you to find out whether or not you wish to maintain your account. Should you not wish to maintain it, your account shall be closed and your personal data shall be destroyed as soon as legally practicable.

The personal data concerning your orders shall in principle be kept by Moodi for a period of time that does not exceed the applicable statutory limitation periods. This personal data may however also be viewed from your client account as long as the latter remains active. Upon closure of your client account, this data (i) shall be archived for accounting and evidential purposes for the abovementioned statutory limitation periods, or (ii) shall be destroyed if these periods have expired.

Your financial personal data shall be kept secure for the duration that is needed for the confirmation of your order and its payment and shall then be immediately destroyed. In case of a payment default, your data shall be kept throughout the duration of the management of the incident, and thereafter for a period of three (3) to five (5) years depending on the seriousness of the incident.

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Third party data

If during your interaction with us, you provide us with third party data (e.g. to manage a gift for a friend), you confirm that you have informed them of the purpose and of the manner in which we will process their personal data.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time. In such case, we will post the updated version on this Site. You will be however notified of any material change of this Privacy Policy. We encourage you to periodically review this Privacy Policy so that you will duly informed about our privacy practices.